fjili Casino
Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how fjili Casino ("fjili", "we", "us", "our"), operating at https://fjili.cam, collects, uses, stores, shares, and protects the personal data of individuals who register for or use the fjili Casino platform (the "Platform"), including all associated services, features, games, and communications.

fjili is committed to protecting the privacy and personal data of every Filipino member. This Policy is drafted in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations ("IRR"), as enforced by the National Privacy Commission of the Philippines ("NPC").

By creating a fjili account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree, you must discontinue use of the Platform and contact us to close your account.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, fjili Casino is the personal information controller ("PIC") in respect of all personal data collected through the fjili Platform. As PIC, fjili determines the purposes and means of processing your personal data.

fjili operates under PAGCOR authorization. Our designated Data Protection Officer ("DPO") oversees compliance with applicable data protection laws and can be contacted through the support channel described in Section 16 of this Policy.

3. Personal Data We Collect

fjili collects the following categories of personal data from members and Platform users:

3.1 Account Registration Data

• Full legal name as it appears on a government-issued Philippine ID;
• Date of birth (to verify compliance with the 21+ age requirement);
• Residential address in the Philippines;
• Registered mobile number;
• Email address (if provided during registration);
• Username and encrypted account credentials.

3.2 Identity Verification (KYC) Data

• Copies of valid Philippine government-issued identification documents (e.g., PhilSys National ID, UMID, Passport, Driver's License, SSS ID);
• Selfie photographs taken for identity document verification;
• Additional supporting documentation requested during enhanced due diligence.

3.3 Financial and Transaction Data

• GCash account reference numbers and mobile numbers associated with transactions;
• PayMaya account identifiers;
• Bank account details where bank transfer is used (BPI, BDO, Metrobank, UnionBank);
• Transaction history including deposits, withdrawals, and bonus activity.

3.4 Gameplay and Platform Activity Data

• Game history, bet amounts, wager outcomes, and session duration;
• Account balance information and bonus utilization records;
• Responsible gaming tool settings (deposit limits, self-exclusion status);
• Support interaction records and live chat transcripts.

3.5 Technical and Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session identifiers, login timestamps, and access logs;
• Cookie and tracking data as described in Section 11.

4. How We Collect Your Data

fjili collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, use live support, or participate in promotions;
• Automatically — through cookies, session tokens, and server logs generated when you access and interact with the fjili Platform;
• From payment processors — GCash, PayMaya, and banking partners provide transaction reference data necessary to process and reconcile payments;
• From identity verification services — third-party KYC providers may process document images and return a verification result to fjili;
• From PAGCOR and regulatory bodies — we may receive data relevant to responsible gaming obligations, self-exclusion registers, or regulatory investigations.

5. Purposes of Processing

fjili processes your personal data for the following purposes:

• To create, manage, and operate your fjili member account;
• To verify your identity and age in compliance with PAGCOR regulations and the 21+ age requirement;
• To process deposits and withdrawals via your selected payment methods;
• To deliver real-money gaming services, including slots, live dealer tables, online bingo, and sports betting;
• To administer promotional offers, bonuses, and VIP loyalty programs;
• To conduct anti-money laundering (AML) screening and comply with the Anti-Money Laundering Act of 2001 (AMLA) and related PAGCOR obligations;
• To detect, prevent, and investigate fraud, prohibited conduct, and Platform abuse;
• To operate responsible gaming tools including deposit limits, self-exclusion, and session monitoring;
• To provide 24/7 live support and respond to member inquiries and complaints;
• To send transactional notifications (account activity alerts, withdrawal confirmations, security alerts);
• To improve Platform performance, security, and user experience through analytics and system monitoring;
• To comply with all applicable Philippine laws, regulations, court orders, and PAGCOR licensing conditions.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, fjili processes your personal data on the following legal bases:

• Contract performance — processing necessary to provide the gaming services you have registered for and to fulfill fjili's obligations under the Member Terms and Conditions;
• Legal obligation — processing required to comply with PAGCOR licensing conditions, AMLA obligations, NPC registration requirements, and other applicable Philippine law;
• Consent — where you have given specific, informed consent to processing for a particular purpose (e.g., marketing communications). Consent may be withdrawn at any time without affecting prior processing;
• Legitimate interest — processing for fraud prevention, Platform security, responsible gaming monitoring, and analytics that is necessary for fjili's legitimate operational interests and does not override your rights.

7. Data Sharing and Disclosure

fjili does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

7.1 Service Providers (Personal Information Processors)

fjili engages third-party service providers who process personal data on our behalf under strict data processing agreements. These include identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank), game software providers, cloud infrastructure providers, and customer support platform vendors. All processors are contractually required to process data only as instructed by fjili and to maintain appropriate security standards.

7.2 Regulatory and Law Enforcement Authorities

fjili will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the NPC, the National Bureau of Investigation (NBI), or any other competent Philippine authority where required by law, court order, or regulatory obligation. Such disclosures are made without prior notice to the member where legally required.

7.3 Responsible Gaming Registers

Where a member has voluntarily self-excluded or has been identified through responsible gaming monitoring as requiring exclusion, relevant information may be shared with PAGCOR's responsible gaming databases in compliance with our licensing obligations.

7.4 Business Transfers

In the event of a merger, acquisition, or transfer of fjili's business or Platform assets, member personal data may be transferred to the successor entity. Members will be notified prior to such transfer where practicable, and the successor will be required to honor this Policy.

8. International Data Transfers

Where personal data is transferred to service providers or infrastructure located outside the Philippines, fjili ensures such transfers comply with Section 21 of the Data Privacy Act of 2012. We implement appropriate safeguards including contractual data transfer agreements that require recipient organizations to maintain data protection standards equivalent to those required by Philippine law.

Where technically feasible, fjili prioritizes the use of service providers whose data centers are located within the Philippines or in jurisdictions with adequately recognized data protection frameworks.

9. Data Retention

fjili retains personal data only for as long as necessary to fulfill the purposes described in this Policy, subject to the following retention principles:

• Active accounts: Personal and gameplay data is retained for the duration of your fjili membership;
• Closed accounts: Account data including KYC documents and transaction history is retained for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and the AMLA;
• Financial transaction records: Retained for a minimum of five (5) years in compliance with Bureau of Internal Revenue (BIR) regulations;
• Support records: Live chat transcripts and support tickets are retained for two (2) years from the date of the interaction;
• Technical logs: Server access logs and security audit logs are retained for a maximum of twelve (12) months.

At the end of the applicable retention period, personal data is securely deleted using industry-standard methods or irreversibly anonymized so that it can no longer be attributed to an identifiable individual.

10. Security Measures

fjili implements a comprehensive set of technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit AES encryption via TLS 1.3 for all data in transit;
• Encryption at rest for sensitive personal and financial data stored on fjili's servers;
• Role-based access controls — fjili staff access personal data only to the extent required for their specific function;
• Multi-factor authentication on all internal system access;
• Regular third-party penetration testing and vulnerability assessments;
• 24/7 intrusion detection and security monitoring systems;
• Incident response procedures compliant with NPC breach notification requirements under Section 38 of the DPA IRR.

In the event of a personal data breach that is likely to give rise to a risk to the rights and freedoms of affected members, fjili will notify the NPC within 72 hours of becoming aware of the breach and will notify affected members without undue delay where required by law.

11. Cookies & Tracking Technologies

fjili uses cookies and similar tracking technologies on the Platform to ensure functionality, improve user experience, and support analytics. The following categories of cookies are used:

• Essential cookies: Required for the Platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without impairing Platform functionality;
• Functional cookies: Remember your preferences such as language, deposit method, and game lobby layout to improve your experience across sessions;
• Analytics cookies: Collect anonymized data on how members interact with the Platform to help fjili identify technical issues and improve performance. No personally identifiable information is included in analytics data;
• Responsible gaming cookies: Store your session time and responsible gaming tool settings locally to support real-time session monitoring.

fjili does not use third-party advertising or behavioral retargeting cookies. You may manage cookie preferences through your browser settings. Disabling essential cookies will prevent certain Platform features from functioning correctly.

12. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by fjili:

To exercise any of the above rights, contact fjili's Data Protection Officer through the 24/7 live support channel or the email address listed in Section 16. All requests are acknowledged within 72 hours and resolved within the timeframes required by applicable law.

13. Minors and Age Restriction

The fjili Platform is strictly restricted to individuals aged 21 years and older in compliance with PAGCOR regulations. fjili does not knowingly collect personal data from persons under the age of 21.

Age is verified at the point of registration through mandatory declaration and subsequently through KYC identity verification against a valid government-issued Philippine ID before any withdrawal is processed. Any account determined to belong to a person under 21 years of age will be immediately suspended, all balances voided, and any personal data associated with the underage account deleted as soon as practicable, subject to any required regulatory reporting obligations.

If you are a parent or guardian and believe a minor has registered on the fjili Platform, please contact our support team immediately.

14. Responsible Gaming and Data Processing

fjili processes gameplay and behavioral data as part of its responsible gaming obligations under PAGCOR licensing conditions. This includes:

• Monitoring session duration, deposit frequency, and wagering patterns for indicators of potential problem gambling;
• Storing and applying member-set deposit limits, cooling-off periods, and self-exclusion settings;
• Maintaining records of self-exclusion requests and communicating these to PAGCOR's responsible gaming register as required;
• Restricting re-registration of members who are subject to active self-exclusion periods.

This responsible gaming data processing is conducted on the basis of fjili's legal obligations under its PAGCOR license and is not used for any commercial profiling or marketing purpose. Data processed under responsible gaming obligations is handled with heightened confidentiality and is accessible only to authorized staff with a direct welfare responsibility.

15. Changes to This Privacy Policy

fjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, PAGCOR regulatory requirements, or Platform operations. The updated Policy will be published on this page with a revised "Last Updated" date at the top of the document.

Where a material change is made — particularly one that affects the purposes for which we process your personal data or your rights as a data subject — fjili will notify registered members via in-Platform notification or to your registered mobile number prior to the change taking effect, where technically practicable.

Continued use of the fjili Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

16. Contact Us & Data Protection Officer

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by fjili, please contact our Data Protection Officer through any of the following channels:

• 24/7 Live Chat: Available within your fjili account dashboard. This is the fastest route for data subject requests and general privacy inquiries;
• Email: [email protected] (plain text — not a clickable link). Please include "Data Privacy Request" in the subject line and your registered account number to ensure prompt routing to the DPO;
• Written correspondence: Address written privacy requests to the Data Protection Officer, fjili Casino, via the mailing address on file with PAGCOR.

fjili acknowledges all data subject requests within 72 hours and aims to resolve requests within 30 calendar days. Complex requests that require extended processing time will be communicated to you with an estimated resolution timeframe.

If you are not satisfied with fjili's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information on how to file an NPC complaint is available on the NPC's official website.